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# 1999 TI

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Eastbourne, England—Aug 16, 2011

Veritek and Sony Digital Cinema strengthen Customer Service and Support

Veritek is pleased to announce today the start of a 10 year service agreement with Sony Europe Ltd to deliver service support to exhibitors across Europe.  This agreement demonstrates both companies' commitment to bring quality solutions to cinemas. 
 
As well as a VPF (Virtual Print Fee) agreement, Sony Digital Cinema is providing their latest 4K projection systems to the Vue Cinemas chain to their whole network of screens. As part of the overall agreement, Sony then sought out an appropriate and qualified third party support company: Veritek worked with Sony and Vue to obtain full accreditation to deliver field engineering support for the ongoing maintenance of these systems, once they are installed. 
 
Since the 18th of July, Veritek have been providing 364 day per year coverage between the hours of 9.00am and midnight, guaranteeing a same day response for priority calls logged before 4pm. 
 
On his return from the recent Cine Europe 2011 event in Amsterdam James Salamon, Veritek’s Head of Business Development, commented, “This is a fantastic opportunity for Veritek to transfer its superb reputation for providing unparalleled levels of expertise and customer support into a new and exciting market, working in partnership with one of the world’s best known technology brands. 
 
Avril Bryden, Sony’s European Repair Network Manager, commented, “This is an exciting opportunity for Sony and we are delighted to be working with Veritek to deliver market-leading systems and support to Vue Cinemas. At Sony Digital Cinema, we are committed to delivering high end solutions to our exhibitors, from the projectors to the service we provide after sales and we believe Veritek has the same high quality standard that we do. We have worked with them previously in other areas and their service excellence alongside their European capability are key factors of success for us." 
 
Roland Jones, Vue’s IT Director commented, “Veritek has shown a clear aptitude for the technical challenges posed by Digital Cinema.  Vue Cinemas is embracing this exciting new era of digital presentation that will drive improved customer experiences throughout Vue locations nationwide.  Veritek will be at the heart of maintaining the technical delivery of these experiences.”
About Veritek Global Ltd: Veritek Global Ltd is the parent name for the international group of companies specialising in the provision of engineering services throughout Europe and beyond.  ISO 9001 and 27000 registered, Veritek delivers high quality engineering solutions such as technical helpdesk, remote monitoring, preventative maintenance and  field engineering for equipment failure to a wide range of industries including Photo-Imaging, Healthcare, Optometry,  Industrial X-Ray, Retail and Digital Cinema.  Veritek combines engineering excellence with a customer-focused approach to ensure maximum uptime for customer’s equipment. This is achieved through an award-winning formula consisting of cutting edge technology; a highly skilled helpdesk; and teams of field engineers available 24/7/365.  With more than 25 year experience delivering service, Veritek has remained brand independent, bridging the gap between manufacturer and customer, focused on reducing cost and improving service delivery.  Headquartered in Eastbourne, East Sussex, the company operates from three sites in the UK, nine autonomously managed centres in mainland Europe plus outlets in the US and Australia.
Veritek Global Ltd Directory page
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