Christie, a global leader in Digital Cinema, is meeting the service and support demands of its growing customer base with the largest cinema technical organization in the world – the Christie Managed Services group. From initial systems design and consultation, to the integration and installation of systems, the Christie Managed Services group has become a valuable partner for customers who are deploying complex digital solutions.
The group recently formed a relationship with Schult Industries, a leading provider of decor signage, menu systems and digital displays, to provide installation, implementation and support services for their growing digital product line. Schults’ new Strategic Initiatives (SI) Division is charged with broadening Schult digital products and services for the company.
“There has been a surge in the use of digital signage and menu boards in movie theatres, restaurants and other companies seeking signage solutions, and Schult has been an important part of this initiative,” comments Jan Durwood, senior vice president of sales and marketing, Schult. “Our unique approach begins at the design stage and ends with the service component to complete this 360 degree view of digital signage. We wanted a company that we could rely on at the ‘moment of urgency,’ when the customer expects immediate response, often in 24 hours or less. Because we deal with national and large regional customers, we are required to deploy support services across a wide geographic landscape. Christie Managed Services’ reputation and expertise made them a natural partner for us.”
Christie Managed Services supports over 9,500 screens at over 850 sites across the US and Canada. The group has a dedicated team of more than 180 that includes Network Operations Center personnel, customer service engineers, and technical systems installers.
“Our goal is to support our customers in critical areas within their environment, so that they can focus on their core business,” notes Sean James, vice president, Managed Services. “For Schult, we’re providing a broad range of support that includes project management, installation, call center and help desk services, in addition to preventative maintenance and round-the-clock, on-site emergency services. We look forward to growing with them as their digital product line expands and to providing innovative ways to support their business,” adds James.
From cinema and post-production to on-screen advertising, large group training centers and control rooms, Christie Managed Services delivers a complete range of technical support to meet the unique technology needs of organizations.