Kinoton Expands D-Cinema Customer Support

As recently announced, Kinoton will soon be to be present with D-Cinema systems in more than 25 countries. Kinoton’s success in the Digital Cinema market is accompanied with a rising demand of professional service and support concerning the new D-Cinema technology. Therefore the German cinema technology manufacturer has further improved its comprehensive support concept for D-Cinema customers.

The constantly expanding D-Cinema Support team is the first port of call for any troubled customer as well as for Kinoton’s international sales and service partners. Only recently the team, supervised by Otto Hadek supported by Stefan Natterer and Michaela Fuerst and Kinoton’s D-Cinema product manager Markus Naether, has been reinforced by Maik Schoenebeck, a skilled service technician from the Kinoton agency in Berlin with many years of experience as a trouble shooter. These expert engineers serve as a helpdesk and knowledge base for any inquiry about digital cinema. A telephone hotline ensures fast and exhaustive on-demand support: They members of the D-Cinema Support team analyze the problem in question in direct dialog with the inquirer and provide instant free advice.

But the assistance given is by far not limited on trouble shooting to eliminate problems arising from operating errors or misalignment. The D-Cinema technicians are happy to answer literally any question arising from the daily handling of the new technology, like content specific issues, the connection of new content sources, required changes in the projector set-up, color calibration, questions about network problems or help and advice concerning digital 3D projection, just to name a few typical topics. The D-Cinema Support team even assists in problems with third-party D-Cinema players.

Of course the D-Cinema Support team also arranges for the fast and reliable dispatch of of necessary spare parts from Kinoton’s central warehouse. If a technical problem cannot be solved from afar, the technicians of the D-Cinema support team will swiftly pay a visit to the customer to render prompt technical assistance on site.

Kinoton Contacts: Kinoton Press Contacts

Carmen Auer,

E-mail: auer@kinoton.de,

Phone: +49 (0) 89 / 89 44 46-166,

Fax: +49 (0) 89 / 840 20 02

Helmut Hofbauer,

E-mail: hofbauer@kinoton.de,

Phone: +49 (0) 89 / 89 44 46-197,

Fax: +49 (0) 89 / 840 20 02

Kinoton Web Site:

Kinoton Digital Cinema

Digital Cinema Projectors

Kinoton Customer Service

Kinoton Remote Service

About Kinoton GmbH: Over sixty years of experience make Kinoton, headquartered close to Munich/Germany, one of the world-wide leading manufacturers of professional equipment for processing and projection of film and digital pictures. Kinoton offers complete system solutions for cinema and studio applications as well as for all kinds of special projection needs.

Kinoton's DCS Digital Cinema Solutions offer premium projection systems and accessories such as Digital Cinema projectors, various pedestals, scalers, interfaces, automation systems and different services. The extensive product range also includes the innovative Litefast 360° LED Display systems for advertising and digital signage. The well-established system provider with a staff of 160 employees and in-house manufacturing keeps impressing professional circles with technical innovations. An extensive international service and support network with competent partners guarantees reliable customer proximity all over the world. Kinoton GmbH Directory page Kinoton GmbH Web Site

Similar Press Releases

Search for press releases

Learn More About:

Source: Kinoton GmbH (Germering) More

Countries: Germany More

More Kinoton Press Releases: Apr 11, 2013 Eye Cinema in Galway, Ireland: Now Fully Digital with Kinoton Mar 28, 2013 Small But Fine: Kinoton D-Cinema Solutions in Three Austrian Theatres Mar 11, 2013 Pure Listening Enjoying in the Cologne Cinedom: Kinoton Installs High-End Sound Systems Feb 27, 2013 Perfect Berlinale 2013 with Kinoton Jan 28, 2013 Kinoton an Official Partner of the 2013 Berlinale Jan 16, 2013 Kinoton Installs Dolby Atmos in Backnang Traumpalast Jan 9, 2013 The Cinedom in Cologne: XXL 3D Cinema with 4K Dual Projection from Kinoton Dec 17, 2012 Real Cinematic Sound: Kinoton Installs Modern Audio System in the new Gloria Palast Cinema in Munich Nov 16, 2012 New Traumpalast Cinema Opens in Backnang with Full Range of Kinoton Equipment Oct 16, 2012 100% Independent and 100% Digital with Kinoton Aug 7, 2012 Welcome to the Digital Age After 99 Years: the Metropol in Chemnitz Installs A Kinoton DCS Jul 3, 2012 Cinema Paris in Berlin: Historic Movie Theatre Goes Digital with Kinoton Jun 14, 2012 Kinoton 4K D-Cinema Solutions Surging in Popularity Mar 2, 2012 2012 Berlinale: Kinoton Ensures Perfect Digital Cinema Feb 1, 2012 Kinoton Official Supplier for 2012 Berlinale Jan 18, 2012 Theatre Management with Kinoton TMS a Success Dec 2, 2011 Kinoton Sets Standards at Germany's Most Advanced Film Theatre Nov 11, 2011 Kinoton Fills Giant Open-Air Screen at Asia's Largest Film Festival Oct 5, 2011 New Kinoton Service Tool Offers Online Monitoring of Projection Booths Sep 9, 2011 HFF Film Academy in Munich Relies on Projection Technology Made by Kinoton More