QSC Audio Products, LLC is pleased to announce a new service partner agreement with dcinex to provide support for QSC Cinema products and systems across the European continent and the United Kingdom.
dcinex is a provider of fully integrated solutions for cinema operations, including Exhibitor Services, Content Services, and Consulting. The company has a long history in digital cinema services. Under the new agreement, dcinex will provide centralized customer telephone support and arrange advance replacement or repair of QSC cinema products when necessary. Services will be available to all customers of QSC Cinema products.
The agreement will be effective on August 1, 2013. Cinema operators and QSC cinema products dealers will be able to access the dcinex support group seven days a week, from 0900 to 2400 hours (9:00 am to midnight) Central European Time. Support will be available to customers in the following countries: Germany, France, Italy, Belgium, Luxembourg, Netherlands, United Kingdom, Ireland, Norway, Sweden, Finland, Denmark, Switzerland, Spain, Portugal, Poland, Hungary, Romania, Czech Republic, Austria, Croatia, Slovenia, Slovakia, Bulgaria and Belarus. In addition, dcinex will provide support in several languages, including English, German, French, Dutch, Italian, Spanish, Portuguese and Croatian.
“The new service agreement will allow QSC to provide superior customer service to our valued cinema exhibitor customers and authorized dealers, in the rare event that a QSC product fails to function properly,” says Barry Ferrell, Vice President of Cinema for QSC. “We’re confident that dcinex is the right partner for us, with the right skills, and the same customer-oriented business philosophy as QSC.”
“For years, QSC has been our Preferred Partner for high quality cinema sound systems, and we are pleased that our strong relationship is now crowned by an official service & support agreement for Europe,” says Till Cussmann, dcinex’s Vice President of Exhibitor Services. “With this agreement, we’re sure that all QSC customers across Europe will be even more satisfied with their choice of QSC by having local access to professional and timely support for their QSC cinema sound products.”