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Arts Alliance Media (AAM) is the global leader in digital cinema software and services, offering a wide range of solutions which help exhibitors to reduce costs, increase efficiency, and improve the cinematic experience for their customers.

AAM’s extensive portfolio, including Producer, Screenwriter, Lifeguard, MX4D, and HeyLED, touches over 42,000 screens worldwide, while their network operations centre (NOC) supports several thousand screens.
 
AAM is part of the Luxin-Rio Group, the world’s foremost cinema technologies provider.

Recent News:
Oct 4, 2024 Arts Alliance Media and Kelonik Support Sitges International Fantastic Film Festival for the Fourth Consecutive Event
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Arts Alliance Media (AAM), the global leader in digital cinema software and services, and Kelonik, a local integrator and service provider, has agreed to support the renowned Sitges International Fantastic Film Festival (SIFFF) for a fourth consecutive event, enabling comprehensive content, scheduling and support services.

Sep 24, 2024 Arts Alliance Media Agree Partnership with iPlateia to Become SORI API Technology Provider
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, has agreed a strategic partnership with iPlateia, a technology manufacturer specialising in mobile advertising, marketing and Automatic Content Recognition (ACR), to become an official SORI API technology provider.

Sep 17, 2024 Arts Alliance Media and San Sebastián International Film Festival Celebrate Tenth Consecutive Software Agreement
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Arts Alliance Media (AAM), the global leader in digital cinema software and services, has extended their software partnership with the prestigious San Sebastián International Film Festival (SSIFF) to enable Producer and Screenwriter to manage all content and scheduling for a tenth consecutive event.'

Aug 27, 2024 Arts Alliance Media and Sound Vision Technical Agree Screenwriter and Producer Partnership with Golden Ticket Cinemas
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, and Sound Vision Technical (SVT), a technology services provider offering digital cinema conversions and installations worldwide, has announced a new Screenwriter and Producer partnership with Golden Ticket Cinemas, one of the fastest growing movie exhibitors in the United States.

Featured Cinema Items:
Photo: AAM Producer
AAM Producer

AAM Producer
Photo: AAM Producer
Enterprise Theatre Management System
With more control and enhanced visibility, Producer lets you manage content across an entire cinema circuit from anywhere, at any time; all from a single dashboard. From automated playlist creation to real-time content and site monitoring, gain a bird’s-eye view of your cinemas’ operations.
More Information:
http://www.artsalliancemedia.com/product?id=1
Photo: AAM Screenwriter
AAM Screenwriter

AAM Screenwriter
Photo: AAM Screenwriter
Theatre Management System
As the most powerful, widely deployed Theatre Management System (TMS) in the world, Screenwriter offers comprehensive control over your content and screens from one central location in your cinema. Prepare to join a global network of centralised cinemas.
More Information:
http://www.artsalliancemedia.com/product?id=2
Photo: AAM Lifeguard
AAM Lifeguard

AAM Lifeguard
Photo: AAM Lifeguard
Hardware Management System
In a post Virtual Print Fee (VPF) world, Lifeguard gives you the tools to build your own NOC solution, helping to optimise hardware and reduce lost revenue. Now, you can stay on top of your assets with one central application
More Information:
http://www.artsalliancemedia.com/product?id=3
Photo: AAM HeyLED
AAM HeyLED

AAM HeyLED
Photo: AAM HeyLED
Digital LED Cinema Screen Technology
Revealing pure colour, true black, and higher contrast and brightness, the HeyLED Digital LED Cinema Screen presents colour as you’ve never seen it before. Prepare your audiences for the next generation cinema screen.
More Information:
http://www.artsalliancemedia.com/product?id=6

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London—Mar 11, 2020

Arts Alliance Media Introduce Online Customer Support Portal

Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has launched their first online customer support portal. 

Offering a centralised approach to raising tickets whilst browsing an extensive knowledge base, the support portal provides a simple, self-serve solution that connects the customer directly to the AAM Service Desk, removing the need to call or send emails. 

“AAM continues to look to provide innovative and efficient solutions for our team and more importantly our customers,” stated Alan Bowen, CFO and General Manager of Arts Alliance Media. “This is just another example of us bringing new tools and ways of working to the market.” By raising tickets through the support portal, customers can outline all details in a clear, coherent structure, track ticket progress and monitor all action taken to resolve them. 

Additional images, documents or details can be supplied throughout the process and a ticket history will be automatically generated to create a visible action timeline; a streamlined alternative to complex email threads. 

The perfect solution for Network Operation Centres, the support portal allows customers to view every ticket raised across their estate. Advanced search filters, including key words, ticket numbers and an open/closed status, will simplify navigation as customers easily monitor updates on all raised issues. To ensure a comprehensive support tool, the portal also features an informative FAQ section where customers can use a key-word search for general software fault finding. 

This coincides with the launch of the new live chat window, where AAM Service Desk Engineers are available to answer instant online queries from 10am to 5pm (UK time), Monday to Friday. Tom Spooner, Technical Support Manager at AAM, explains, “the AAM support portal provides a modern, self-serve tool for our customers. By signing up, they have full access to raised tickets, can utilise an extensive knowledge base and chat directly with our Service Desk Engineers during support hours. 

I’d highly recommend that customers switch to using this contact method as it will allow for a far more instant and responsive support experience.” 

The support portal is now officially live, and customers can request access by contacting the AAM Service Desk at [email protected]. Phone and email support will continue to remain open to all customers.


Arts Alliance Media Contacts:
Media
Gregory Davies

Logo: Arts Alliance Media
About Arts Alliance Media:
Arts Alliance Media (AAM) is the global leader in digital cinema software and services, offering a wide range of solutions which help exhibitors to reduce costs, increase efficiency, and improve the cinematic experience for their customers. AAM’s extensive portfolio, including Producer, Screenwriter, Lifeguard, MX4D, and HeyLED, touches over 44,000 screens worldwide, while their network operations centre (NOC) supports several thousand screens. AAM is part of the Luxin-Rio Group, the world’s foremost cinema technologies provider.
Arts Alliance Media Directory page Arts Alliance Media Web Site

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More Arts Alliance Media News:
Oct 4, 2024 Arts Alliance Media and Kelonik Support Sitges International Fantastic Film Festival for the Fourth Consecutive Event
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and services, and Kelonik, a local integrator and service provider, has agreed to support the renowned Sitges International Fantastic Film Festival (SIFFF) for a fourth consecutive event, enabling comprehensive content, scheduling and support services.

Sep 24, 2024 Arts Alliance Media Agree Partnership with iPlateia to Become SORI API Technology Provider
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and support, has agreed a strategic partnership with iPlateia, a technology manufacturer specialising in mobile advertising, marketing and Automatic Content Recognition (ACR), to become an official SORI API technology provider.

Sep 17, 2024 Arts Alliance Media and San Sebastián International Film Festival Celebrate Tenth Consecutive Software Agreement
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and services, has extended their software partnership with the prestigious San Sebastián International Film Festival (SSIFF) to enable Producer and Screenwriter to manage all content and scheduling for a tenth consecutive event.'

Aug 27, 2024 Arts Alliance Media and Sound Vision Technical Agree Screenwriter and Producer Partnership with Golden Ticket Cinemas
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, and Sound Vision Technical (SVT), a technology services provider offering digital cinema conversions and installations worldwide, has announced a new Screenwriter and Producer partnership with Golden Ticket Cinemas, one of the fastest growing movie exhibitors in the United States.

Jul 18, 2024 Arts Alliance Media Breathe New Life Into their Lifeguard Hardware Management System
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, has breathed new life into Lifeguard, their expert Hardware Management System, by launching a fresh and contemporary user interface to enhance the user experience.

Jun 18, 2024 CinemaNext Strengthens Arts Alliance Media Partnership with Lifeguard Hardware Management System
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CinemaNext, the largest cinema exhibition services company in Europe, the US, the Middle East, and Africa, has strengthened their reseller partnership with Arts Alliance Media (AAM), the global leader in digital cinema software and support, by adding AAM’s Lifeguard Hardware Management System to their esteemed portfolio of solutions.

Jun 17, 2024 Arts Alliance Media and Timewaying Unveil Europe’s First HeyLED Installation at Romania’s Inspire Cinema
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, and Timewaying Technology Co., Ltd., a leading technology manufacturer specialising in 3D and LED solutions, has announced the first HeyLED cinema screen installation in Europe at Inspire Cinema, one of Romania’s leading cinema operators.

Jun 11, 2024 Arts Alliance Media Enhances Screenwriter TMS with Tablet Device Compatibility
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, has proudly announced that Screenwriter, the world’s most powerful, widely deployed Theatre Management System (TMS), can now be operated from a tablet device.

May 28, 2024 Arts Alliance Media Agrees Lifeguard Partnership with Cinema 21
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, has agreed a new software partnership with Cinema 21, or Cinema XXI, the largest cinema chain in Indonesia, and their affiliated integrator, PT Megatech Engineering, enabling Lifeguard to monitor, manage and optimise hardware and consumables.

May 8, 2024 AMC Theatres Select Arts Alliance Media’s Producer Enterprise TMS to Centralise Network Operations
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced a new software agreement with AMC Theatres (NYSE:AMC) (“AMC”), the largest theatrical exhibitor in the United States and the world.

Apr 3, 2024 Arts Alliance Media Empowers NOC and Integrator Operations with Lifeguard Pro Release
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, has proudly announced the launch of Lifeguard Pro, their latest theatre hardware management tool designed exclusively for integrators and Network Operation Centre (NOC) support teams.

Mar 26, 2024 Arts Alliance Media and Omnex Announce Producer Partnership with Merlin Cinemas
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Arts Alliance Media (AAM), the global leader in digital cinema software and support, and Omnex Pro Film (Omnex), a cinema technology integrator specialising in installation, servicing and maintenance, has announced a new Producer partnership with Merlin Cinemas, a British cinema chain.

Dec 4, 2023 Arts Alliance Media and MediaMation Announce the First Romanian MX4D Installation at Inspire Cinema
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services and exclusive reseller of MediaMation MX4D® Motion EFX Theatres in the cinema market, has announced the completion of Romania’s first MX4D installation at Inspire Cinema, one of the country’s leading cinema operators.

Nov 30, 2023 Goldenduck Select Arts Alliance Media’s Screenwriter to Support CineAsia
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, and Goldenduck, the leading cinema system integrator in South East Asia of more than 20 years, has announced AAM’s Screenwriter will manage content and scheduling at the prestigious industry event, CineAsia, in Bangkok this December.

Nov 15, 2023 Arts Alliance Media Announce Reseller Partnership with Strong Technical Services
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced the continuation of a long-standing partnership with Strong Technical Services (Strong Tech), a designer, integrator, and installer of technology solutions, who will enable their exhibition network access to AAM’s suite of products and services.

Nov 7, 2023 Arts Alliance Media Announce ‘Game-Changing’ Attribute Management Functionality in Producer to Optimise Cinematic Performance
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced the introduction of ‘game-changing’ attribute management functionality in Producer, AAM’s Enterprise Theatre Management System (E-TMS), to help exhibitors ensure content is optimised to each auditoriums’ devices and provide viewers with the best possible experience.

Oct 24, 2023 Sound Vision Technical Successfully Install Arts Alliance Media’s Screenwriter TMS Across Alamo Drafthouse Cinemas
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Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has confirmed that Sound Vision Technical (SVT), a technology services provider offering digital cinema conversions and installations worldwide, has successfully deployed Screenwriter throughout Alamo Drafthouse Cinemas’ main market sites.

Oct 10, 2023 Arts Alliance Media’s Screenwriter TMS Celebrates 10 Years in Operation
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Arts Alliance Media (AAM), the global leader in digital cinema software and services, will celebrate ten years since the launch of Screenwriter this month, an astounding milestone for the Theatre Management System (TMS) which has supported cinema operations since the digital switchover.

Oct 4, 2023 Arts Alliance Media and Kelonik Support Sitges International Fantastic Film Festival
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and services, and Kelonik, a local integrator and service provider, has agreed to support the renowned Sitges International Fantastic Film Festival (SIFFF) for a third consecutive event, enabling comprehensive content, scheduling and support services.

Sep 19, 2023 Arts Alliance Media Powers San Sebastián International Film Festival for the Ninth Consecutive Event
Arts Alliance Media Logo
Arts Alliance Media (AAM), the global leader in digital cinema software and services, has extended their software partnership with the prestigious San Sebastián International Film Festival (SSIFF) to enable Producer and Screenwriter to manage all content and scheduling for a ninth consecutive event.
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