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Germering, Germany—Jun 5, 2009

Kinoton Expands D-Cinema Customer Support

As recently announced, Kinoton will soon be present with D-Cinema systems in more than 25 countries. Kinoton’s success in the Digital Cinema market is accompanied with a rising demand of professional service and support concerning the new D-Cinema technology.  Therefore the German cinema technology manufacturer has further improved its comprehensive support concept for D-Cinema customers.
 
The constantly expanding D-Cinema Support team is the first port of call for any troubled customer as well as for Kinoton’s international sales and service partners. Only recently the team, supervised by senior service engineer Otto Hadek supported by Stefan Natterer and Michaela Fuerst and Kinoton’s D-Cinema product manager Markus Naether, has been reinforced by Maik Schoenebeck, a skilled service engineer from the Kinoton agency in Berlin with many years of experience as a trouble shooter. These D-Cinema experts serve as a helpdesk and knowledge base for any inquiry about digital cinema. A telephone hotline ensures fast and exhaustive on-demand support: The members of the D-Cinema Support team analyze the problem in question in direct dialog with the inquirer and provide instant free advice.
 
But the assistance given is by far not limited on trouble shooting to eliminate problems arising from operating errors or misalignment. The D-Cinema  engineers are happy to answer literally any question arising from the daily handling of the new technology, like content specific issues, the connection of new content sources, required changes in the projector set-up, color calibration, questions about network problems or help and advice concerning digital 3D projection, just to name a few typical topics. The D-Cinema Support team even assists in problems with third-party D-Cinema players.    
 
Of course the D-Cinema Support team also arranges for the fast and reliable dispatch of of necessary spare parts from Kinoton’s central warehouse. If a technical problem cannot be solved from afar, the engineers of the D-Cinema support team will swiftly pay a visit to the customer to render prompt technical assistance on site.

About Kinoton Digital Solutions: Kinoton Digital Solutions is a globally active enterprise specializing in sales and distribution of professional audiovisual technologies, system integration, and provision of a full range of services for cinemas, postproduction companies, and customer-specific projects. Headquartered in Germering near Munich, Germany, Kinoton Digital Solutions ranks among Europe’s largest providers of complete cinema solutions. Kinoton Digital Solutions offers professional project and audio solutions that live up to the highest expectations. Many years’ experience in planning, project management, and installation, backed by the comprehensive Kinoton Cine Perfect service and support concept, guarantee flawless digital cinema. An international sales and service network and a state-of-the-art Network Operation Center (NOC) ensure a strong customer focus and reliable support. Kinoton Digital Solutions Directory page

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More Kinoton Digital Solutions News:
Oct 22, 2015 Cinedom in Cologne Premieres 6P/4K Laser Projection Technology with Immersive Dolby-Atmos® Sound System
Jul 2, 2014 Kinoton Digital Solutions Is Kicking Off—The Kinoton Brand Lives On
Nov 29, 2013 Germany’s Largest Film Palace: Kinoton Equips Lichtburg in Essen
Oct 31, 2013 23rd Cottbus Film Festival: Kinoton Once Again Official Partner
Oct 24, 2013 Egyptian Cinemas Digitizing with Kinoton
Jun 18, 2013 Pakistan Goes Digital with Kinoton: Centaurus Cineplex Opens in Islamabad
Apr 11, 2013 Eye Cinema in Galway, Ireland: Now Fully Digital with Kinoton
Mar 28, 2013 Small But Fine: Kinoton D-Cinema Solutions in Three Austrian Theatres
Mar 11, 2013 Pure Listening Enjoying in the Cologne Cinedom: Kinoton Installs High-End Sound Systems
Feb 27, 2013 Perfect Berlinale 2013 with Kinoton
Jan 28, 2013 Kinoton an Official Partner of the 2013 Berlinale
Jan 16, 2013 Kinoton Installs Dolby Atmos in Backnang Traumpalast
Jan 9, 2013 The Cinedom in Cologne: XXL 3D Cinema with 4K Dual Projection from Kinoton
Dec 17, 2012 Real Cinematic Sound: Kinoton Installs Modern Audio System in the new Gloria Palast Cinema in Munich
Nov 16, 2012 New Traumpalast Cinema Opens in Backnang with Full Range of Kinoton Equipment
Oct 16, 2012 100% Independent and 100% Digital with Kinoton
Aug 7, 2012 Welcome to the Digital Age After 99 Years: the Metropol in Chemnitz Installs A Kinoton DCS
Jul 3, 2012 Cinema Paris in Berlin: Historic Movie Theatre Goes Digital with Kinoton
Jun 14, 2012 Kinoton 4K D-Cinema Solutions Surging in Popularity
Mar 2, 2012 2012 Berlinale: Kinoton Ensures Perfect Digital Cinema
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