Liège-Barchon (Belgium) & Barcelona (Spain)—Jun 16, 2025
CinemaNext Launches NextSuite Ticketing Tool and Installed Base at CineEurope 2025
CinemaNext, the EMEA & US leader
in cinema innovation, today announced the launch of NextSuite Ticketing Tool at
CineEurope 2025 in Barcelona, delivering smart software solutions specifically
designed to meet the monitoring, management, and issue-tracking needs of cinema
chains’ technical teams.
The
first release in the NextSuite collection, the Ticketing Tool and Installed
Base addresses a critical operational challenge by streamlining how technical
teams keep their equipment database updated and handle incidents and service
requests, ensuring nothing gets lost, delayed, or overlooked across multi-site
operations. The NextSuite is a TMS-agnostic tool that can be used even by
customers who have no service contract with CinemaNext.
"Technical
teams managing multiple cinema locations face an increasingly complex challenge
in tracking and resolving equipment issues efficiently, as well as keeping the
projector, server and processor database up to date," noted Araceli Vaello,
VP Solutions at CinemaNext. "The NextSuite Ticketing Tool and Installed
Base transforms this challenge into a competitive advantage by providing
cinema-specific functionality that many other databases and ticketing
systemssimply cannot match. Our customers can now create comprehensive incident
reports in under one minute, whilst maintaining complete visibility across
their entire operation and installed base."
The
tool features smart device selection capabilities that utilise a pre-installed
database to display only equipment installed at each specific cinema location,
eliminating time-wasting searches through irrelevant device lists. Each issue
receives a unique ticket ID for clear traceability, with sophisticated
prioritisation and team assignment features ensuring urgent matters receive
immediate attention.
Vicente
Soriano, CTO of CinemaNext Solutions, emphasised the system's operational
efficiency: "What sets the NextSuite Ticketing Tool apart is its
cinema-focused design philosophy, reflecting our long history in the cinema
business. Technical teams can keep their device database easily updated and
filter and track tickets by cinema, auditorium, equipment, priority level,
status, or assigned service team through a single, intuitive interface. Tickets
can also be easily assigned among the technical service team members or
escalated to other teams. The ability to attach photos, PDFs, and other
documentation directly to tickets creates a record that enhances both immediate
response and long-term maintenance planning."
Key
capabilities include comprehensive status monitoring from ticket creation to
closure, internal communication features for seamless team collaboration,
ticket assignation to different team members, escalation and intelligent
filtering systems that enable rapid identification of issues by location,
equipment type, or urgency level.
"Modern
cinema operations demand precision, speed, and accountability in technical
support," added Vaello. "The NextSuite Ticketing Tool and Install
Base delivers all three whilst integrating seamlessly with existing operational
workflows. This isn't just about managing problems more efficiently – it's
about preventing small issues from becoming major disruptions that affect the
customer experience and impact revenue."
The
NextSuite Ticketing Tool and Installed Base represents the first in a planned
series of specialised software solutions designed specifically for cinema
technical operations, with additional tools in development to address the
evolving needs of modern exhibition environments.
The
NextSuite Ticketing Tool is available for demonstration at CinemaNext's
CineEurope stand, with commercial availability beginning immediately following
the event.
