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Christie is a leader in visual solutions for world-class organizations, offering diverse applications for business, entertainment, and industry. A leading innovator in film projection since 1929 and a pioneer in projection systems since 1979, Christie has established a global reputation as a total service provider and the world's single source manufacturer of a variety of display technologies and solutions. Christie offers comprehensive solutions for cinema, large audience venues, control rooms, business presentations, training facilities, 3D and Virtual Reality, simulation and education as well as industrial and government environments.

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Cypress, Calif.—Apr 29, 2013

Arclight Cinemas Has “Peace of Mind” with Support from Christie Network Operations Center and Remote Monitoring

ArcLight Cinemas can rest easy knowing that its 90 Christie digital cinema projectors installed at the chain’s seven locations in California, including its newest addition in San Diego, are protected with 24/7 remote monitoring and reporting through Christie’s  Network Operations Center (NOC) and additional Managed Services offerings such as round-the-clock phone support and quick access to locally-stored spare parts. 
 
As one of the first theater chains in the U.S. to convert to digital projection, ArcLight Cinemas (along with sister company Pacific Theatres) recognized the need to safeguard its investments early on with Christie’s NOC and the Managed Services team, who work alongside a national dealer network to design, deploy and support fully-customized visual display systems whether it be projection equipment or lobby displays that integrate into all cinemas.
 
Joe Miraglia, director of design, construction and facilities for ArcLight Cinemas, stated, “Christie’s NOC support services are an excellent fit for our ongoing needs. The professionalism from their staff and reporting tools continue to be a significant benefit for our organization.   No matter whether it’s a small inquiry or a major outage, we know the Christie NOC team is there to support our needs. ” 

As part of the NOC’s reporting capability, customers can choose customized software and weekly and monthly reports through an automated system that distributes information to cinema operators to help them run their theaters more effectively. According to Miraglia, the collection of data that reports how the theaters are performing overall was important. “I get weekly equipment inventory reports that tell me how much space is on my server and I receive notices about software updates and incident performance reports. The monthly analysis really tells me what’s happening along with the trends and patterns within my company, and that’s huge for me.”   

“We are pleased that ArcLight Cinemas put their confidence in Christie’s Managed Services team and our NOC,” said Sean James, vice president, Managed Services at Christie. “With new technologies and programming constantly evolving, a state-of-the-art NOC for remote monitoring, in particular, provides a safety net for theaters embarking on the digital age of 2K and 4K digital cinema projection.” 
 
Miraglia said Christie’s track record and history in the cinema industry gave them the edge over the competition.  He was also confident that they made the right choice because of Christie’s Ed Vitelli and his teams’ extensive IT background.  The analytical and systematic approach that Ed and his team incorporate into their analysis impressed him.  Their approach was aligned with that of ArcLight Cinemas’, helping to reduce down time and guest-facing incidents.  
 
Managed Services functions as a single point of contact. The service team can support all lobby displays and projection equipment, multi-media and audiovisual hardware, associated software and business application systems, as well as servicing other manufacturer’s warranties.  Extended services from Christie’s Managed Services team include on-site preventative maintenance and emergency repair service, quick access to locally stored spare parts and online training. In addition to providing end-to-end solutions for projection and in-lobby digital displays in the cinema environment, Christie’s Managed Services team also has a technology-agnostic approach in that they support all your cinema equipment including a wide array of manufacturers, projectors, technology platforms, visual displays, servers, switchers and networking products.  
 
About ArcLight Cinemas 
ArcLight Cinemas, created by Pacific Theatres, represents an evolution in the movie going experience. With locations in Hollywood, Sherman Oaks, Pasadena and El Segundo, the chain offers an unprecedented combination of technology, amenities, comfort, and customer service. ArcLight Cinema’s dynamic programming ranges from the newest Hollywood blockbusters to independent art house fare, cult favorites and classics and 21+ screenings, making it one of the most popular destinations for discerning moviegoers. Its signature amenities include black box auditoriums, extra-wide seats with double armrests, stadium seating, reserved seating at many locations and a wide variety of counter and café food options. For more information about ArcLight, visit www.arclightcinemas.com
 


Logo: Christie
About Christie: Christie Digital Systems USA, Inc. is a global visual and audio technologies company and a wholly owned subsidiary of Ushio Inc., Japan (JP: 6925). Christie revolutionized the movie industry with the launch of digital cinema projection, and since 1929 has embraced innovation and broken many technology barriers. From the world’s largest mega-events to the smallest applications, our technology—from advanced RGB pure laser and SDVoE technology to image processing and LED display solutions—empowers people to create the world’s best shared experiences. Visit www.christiedigital.com. Christie Directory page Christie Web Site
About ArcLight Cinemas: ArcLight Cinemas, created by Pacific Theatres, a privately owned, Los Angeles based company with 60 years of theatrical exhibition history throughout California, Hawaii and Washington is a premiere moviegoing experience with an unparalleled commitment to bringing a variety of rich cinematic content to moviegoers in all markets. ArcLight Cinemas operates seven theaters in California including Hollywood, Pasadena, Sherman Oaks, El Segundo, Santa Monica, Culver City and La Jolla, as well as theaters in Bethesda, MD, Chicago and Glenview, IL, with a new location in Boston for 2019. ArcLight also owns and operates the historic Cinerama Dome and programs the TCL Chinese Theatre and IMAX in Hollywood. Pacific Theatres currently operates theaters in Los Angeles that include The Grove and The Americana at Brand in Glendale, CA. ArcLight Cinemas Directory page

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Aug 6, 2021 Ambassador Theatres Chooses Christie Cinema Solutions for its Taipei and Taichung Multiplexes
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More ArcLight Cinemas News:
Nov 3, 2016 Arclight Cinemas to Make Cinema History with Unique Presentation of Ang Lee’s Billy Lynn’s Long Halftime Walk
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ArcLight Cinemas, a premiere movie-going destination, is excited to announce their collaboration with Christie® to bring the most advanced movie-viewing experience possible for ArcLight guests at the legendary Cinerama Dome, with the west-coast debut of Academy-award winning director Ang Lee’s Billy Lynn’s Long Halftime Walk, using rare and innovative cinema-projection technology.

Dec 18, 2015 Arclight Cinemas Brings the Dome into A New Galaxy of Viewing

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Expanding its premium movie viewing experience to San Diego for the first time, ArcLight Cinemas once again trusted Christie®digital projectors to exclusively light up the exhibitor’s new 14-screen multiplex in La Jolla, providing audiences with its signature Hollywood viewing experience that treats every guest like a star.

Apr 25, 2012 Arclight Chooses Christie for Digital Cinema Projectors for Both 2K and 4K Movie Experiences
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Christie®, a global leader in digital cinema projection, today announced that ArcLight Cinemas has completed the digital conversion of its four locations in California, boasting 33 auditoriums and 61 screens, with Christie Solaria® Series CP2210 2K, Christie CP4220 and Christie CP4230 4K projectors aligned to provide the best in both conventional and premier movie experiences.

Nov 4, 2011 Arclight Cinemas Selects GDC Servers for Digital Deployment
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GDC Technology (“GDC Tech”), a world leading digital cinema solution provider, is pleased to announce today it has reached a server supply agreement with the innovative ArcLight Cinemas (“ArcLight”). GDC Tech’s SX-2000A Digital Cinema Servers with Integrated Media Block (IMB) will be installed throughout ArcLight’s cinemas, launching the advanced digital capabilities of each unique site. To date 48 systems have been installed in four different locations. Under the new server agreement, ACS Enterprises Inc. (“ACS”) will supply and install GDC digital cinema servers.
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