CYPRESS, CA —May 24, 2007
Christie Appoints Sean James, Vice President, Managed Services
Expanding Team to Meet Demands of Rapidly Growing Customer Base
Christie, a global leader in visual solutions for entertainment, business and industry, announced the promotion of industry veteran Sean James to Vice President, Managed Services. Heading Christie's Managed Services team, James will leverage Christie's technical expertise and world-class service capabilities. His team of over 150 is comprised of the Network Operations Center in Cypress, CA as well as Factory Service Centers, Customer Service Engineers (CSE's) and Technical Systems Installers (TSI's) located in regions across North America. These Customer Service Engineers and Installers provide local onsite service and installation support to Christie's customers.
As vice president of Managed Services, James will continue to drive Christie's industry-leading reputation as a service organization that meets the needs of its diverse and rapidly growing customer base. Since joining the company in 1997, James has been a pioneer in the design and development of Christie's Managed Services group. Most recently as Senior Director of Managed Services, he led the development of Christie's world-class Network Operations Center (NOC). The complex NOC monitors digital content and integrated audio/video systems (plasma/LCD displays,projection systems, networking components, satellite equipment, and point of sale systems) in thousands of display locations across North America. It is critical to the flawless execution of theatrical presentations and advertising content. He was also instrumental in winning one of the company's first major service and network operations contracts and subsequently pursued opportunities that resulted in the award of additional screens nationwide. Today, Christie's Managed Services group is the largest cinema tech organization in the World, dedicated to servicing over 8,000 screens at 585 sites across 40 states within the US, as well as several provinces within Canada. Major customers include Carmike Cinemas and other large theater circuits in North America.
"Christie's Managed Services allows our partners to focus on their core business, such as delivering a premier cinema experience or maximizing advertising revenue and uptime," says Jack Kline, president and COO, Christie USA. "The appointment of Sean to the position of vice president, Managed Services strengthens Christie's commitment to supporting our customers in their investments. Sean's leadership and customer-centric vision will continue to drive the value-added services and support that sets us apart in the industry."
Commenting on his appointment, James said: "I'm honored to lead a proven team of highly motivated professionals who understand our customers' needs. We have the knowledge and processes to integrate, deploy and support complex systems for our customers. I look forward to continuing to provide innovative ways to support our customers in critical areas within their environments."
From cinema and post-production to on-screen advertising, large group training centers and control rooms, Christie Managed Services delivers a complete range of technical support to meet the unique technology needs of every organization with round-the-clock, 24/7 support.
Setting world-class standards, Christie Managed Services provides: Systems Design/Application Consulting; Procurement and Critical Inventory Logistics Management; ardware/Software Integration; Installation and Project Management; End User training and Training Certification Programs; Systems Health Monitoring and Helpdesk Support 24/7/365; On-Site Emergency and Preventative Maintenance; Content and Software Distribution; Asset Management Support; System Performance Reporting and Online Customer Access to systems.